HRD Lax Leagues
Support
Email hello@laxleague.com about the LaxLeague app, laxleague.com, your account, or anything on this page. A person reads every message. Tell us which league you’re in and, for the app, what you tapped and what happened.
Questions about a league’s own program (schedules, team placement, refunds, a photo in its gallery) go to that league first. Its contact address is in the footer of the league’s site and at the bottom of More in the app.
Joining your league
Your league shares a season code: a few letters and three digits, like TYLA001. Enter it on the app’s first screen, or under More → Your leagues to add another league. On the web, open the link or QR code your league sent.
No code? Ask your league. Codes are per season, so last year’s may have closed.
Signing in
- Sign in with Apple, Google, or email. Use the same method every time: each one is a separate account.
- One account covers every league you belong to, on the web and in the app.
- If you signed in with Apple and chose “Hide My Email,” your league sees a relay address. Messages still reach you.
- Stuck on a verification code? Check spam, then email us from the address you signed up with.
Payments, receipts and refunds
Registration fees and store orders are paid to your league and processed by Stripe; we never see your card number. Receipts are emailed, and they’re listed under Orders on your family page at laxleague.com. Refunds are the league’s decision, so ask them first. If a charge looks wrong, email us with the receipt number.
Notifications
In the app, More → Notification settings turns each kind of alert on or off. If nothing arrives at all, check that notifications are allowed for LaxLeague in the iPhone’s Settings app.
Reporting a message or a safety concern
In the app, press and hold a message and choose Report. Your league’s admins review reports, and the sender isn’t told who reported them. For anything that involves a child’s safety, or that a league hasn’t dealt with, email hello@laxleague.com and we’ll act on it. Our Terms of Service set out what isn’t allowed.
Deleting your account
In the app: More → tap your name at the top → Delete account, then type DELETE to confirm. This removes your sign-in and scrubs your name, email, phone and address. Payments and signed waivers are kept in de-identified form, as our Privacy Policy explains.
Not using the app? Email hello@laxleague.com from your account’s address and we’ll delete it for you.
Ideas and bug reports
Use More → Send feedback in the app or laxleague.com/home/feedback on the web. Screenshots help.
Running a league
League admins manage their site, seasons and payouts from their league’s Admin page on the web. To start a new league, go to laxleague.com/start. Setup questions: hello@laxleague.com.